Service Level Agreement

Service Level Agreement

We understand that support services are part of our offering and are a critical component. With this in mind, we have created a range of services that fit to each organization size, needs and budget:

Standard Support Package
  • e-Support
  • Online documentation
  • Submit requests online
  • Track requests status
  • Access to documentation, FAQs, white papers, product updates and other educational materials, downloads

Premier Support Package
  •  8/5 local Toll-Free Telephone Support  (optional extension to 24/7)
  • Onsite support
  • Online documentation
  • Submit requests online
  • Track requests status
  • Access to documentation, FAQs, white papers, product updates and other educational materials, downloads

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